Refund Policy

We, Chemists World, started this medical venture to ease people during medical emergencies. We ensure that whenever customer orders medicine with us, they get completely satisfied with products ordered online from Chemists World. Adding beauty to our business, we always prefer to deliver happiness through our high-quality medicines and other medical products. In case, there occur some glitches we would be happy to issue a full refund based on the following conditions pondered below:

1. Customer received a defective item on ordering from https://www.chemistsworld.com/.
2. The ordered item(s) is lost or damaged during delivery
3. The ordered item(s) is exceeding its expiry date

Mode of the refund will differ depending on circumstances in respect to various banking modes. If you have made payment via Credit/Debit Card or Net Banking, kindly allow a processing time of 7 to 10 working days for the credit amount to appear in your account. We already regret any inconvenience caused during this time frame, it is the bank’s policy that makes delays in the refund and we don't have any control over the situation. I hope you mutually agree. On the contrary, if the mode of refund is by e-wallet like PayTM credit should be available within 24 hours most probably.

To request a refund, kindly email us detailing your order, including the reason for dissatisfaction. Requesting a refund which down the line should carry genuine causes from above-mentioned refund situations. Every customer is important to us and we will take your request very seriously to avoid any kind of hassle caused to you while returning request from Chemists World and use it to constantly improve our quality of service to make our customer happy.

In the case of any delays, email us at help@chemistsworld.com, or contact our customer support executives through online chat. We’re here for you during IST working hours.

We make sure that the products you order are delivered in respect to your specifications without any alteration. However, if you have received an incomplete order, altered or incorrect product(s), please notify Chemists World Customer Support email address immediately and upper limit would be within 10 working days. Please note that Chemists World will not accept liability for any delivery issues if you fail to notify us beyond 10 working days of receipt order date.

If in case, you want to return any of the products purchased from official Chemists World website, you need to follow certain privacy concerns as well. For example, we will not allow the return of unopened, unused products and we will charge 20% restocking charge, ONLY if you notify us within 30 working days of receipt.

Please mind that we are unable to offer replacements or exchanges for the following product categories:
Injections
Health Monitor & Equipment
Ortho Support
Unpacked objects with manual damage signs including stains
For your kind information, Chemists World reserves the complete right to refuse returns (or refunds) for certain products which are marked with a statement:
"Note: This item cannot be returned for a refund or exchange.”