Being established as a trusted medical venture, Chemists World holds excellence in maintaining quality standards with all orders of prescription & non-prescription medicines & medical products. We always intend to deliver correct orders as per our customers' demands alongside ensuring the originality and delivery of each & every medicine with zero chances of damage/loss of items from our end. So, make sure to check out all items properly while receiving orders.
One can raise return request in case if there are technical glitches or lapses. We assure to process a full refund for the orders returned under the below-pondered conditions:
Note: Do not accept delivery if items are damaged, we will initiate a refund or replacement only if possible. Although a similar step shall be taken if you found defective medicines after unwrapping a package, we cannot promise replacement for all cases.
We're pleased to assist you & resolve your queries under all circumstances defined above. Customers can simply approach our active customer support team to raise a refund or return request after considering aforesaid conditions within 7 days from delivery. Our backend team will respond to your queries & process your request.
Once our team confirms that relevancy & authenticity of a request, return & refund shall be progressed immediately for customers' assistance. Chemists World solely holds rights to cancel a return request due to certain reasons specifically if it doesn't qualify our 7-day return request policy right from the delivery period.
Any type of unjustified & false complaints against our services & product quality will eventually authorize us to take legal actions.
Our considerations for return policy circumscribe:
Non-returnable product category: Categories enlisting the medicines & medical equipment that cannot be returned & are marked as non-returnable products as per our policy.
|Categories||Type of Products|
|Baby Care||Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers|
|Food & Nutrition||Health supplements, Health drinks|
|Health Monitor & Equipment||Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical equipment, & health monitors|
|Sexual wellness||Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits|
|Specialty medicines||Injections, Vaccines, penfill, vials, & ortho support|
After considering all the above cases, we shall initiate the refund process under the below cases: